Privacy Policy
Last updated: 13 May 2026
Hew Energy ("we", "us", "our") is committed to protecting and respecting your privacy. This privacy notice explains how we collect and use your personal information when you use our website, book an assessment, or interact with us as a domestic energy assessment and retrofit advisory business in the UK. We are the data controller responsible for your personal data.
What Data We Collect
We collect and process personal data that you provide to us through website enquiries, contact forms, bookings, emails, and phone calls. This typically includes your name, address, contact details, and information collected during onsite energy assessments.
Lawful Bases for Processing
Under UK GDPR, we rely on the following legal bases: Contract (to provide quotes or perform assessments), Legitimate Interests (for service improvement and records), Consent (for cookies), and Legal Obligation (to comply with UK law).
How We Use Your Data
We use your information to respond to enquiries, provide quotes, carry out energy assessments, lodge EPCs, manage invoicing, and perform basic analytics to improve our website experience.
Who We Share Data With
We share data with IT providers, payment processors, professional advisers, and UK regulators or official registers where legally required. Most data remains in the UK/EEA; if tools store data elsewhere, we ensure appropriate safeguards are used.
Data Retention
We keep enquiry data for up to 1 year and client records/invoices for 6-7 years following service completion to meet UK tax and regulatory requirements.
Your Rights Under UK GDPR
You have the right to access, correct, or erase your data, and the right to object to processing. Visit our cookie settings to manage tracking preferences or contact us directly for specific queries.
Contact Details
For any privacy queries, please reach out to our team at Info@Hewenergy.co.uk. We will update this notice periodically to reflect legal or policy changes.